By accessing or using our website, placing an order, or engaging with our services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By using our services, you confirm that you are at least 18 years old or are using the platform with parental/guardian consent. If you do not agree with any part of these terms, do not use our website or services.
2. Services Offered
mK African Kitchen offers:
-
Dine-in, takeaway, and food delivery services
-
Online ordering via our website or mobile platforms
-
Event catering and private bookings
We reserve the right to modify or discontinue any part of the service at any time without notice.
3. Orders and Payment
a. Order Process
When placing an order, ensure that all details provided (such as address, contact info, etc.) are accurate.
b. Payments
We accept various forms of payment including debit/credit cards, mobile payments, and cash (in-store only). All online payments are processed securely through trusted third-party providers.
c. Order Confirmation
An order is confirmed only when you receive a confirmation via email, SMS, or on-screen.
4. Cancellation & Refund Policy
-
Orders can only be cancelled within 5 minutes of placement for online orders.
-
Refunds are only issued in cases of:
-
Failed delivery due to our error
-
Payment charged without order confirmation
-
Items significantly different from what was ordered
-
To request a refund, contact us at [insert email] within 24 hours of the issue.
5. Allergies and Dietary Requirements
We do our best to accommodate dietary needs, but we cannot guarantee that our dishes are allergen-free. Always notify us of allergies before placing your order. We are not liable for allergic reactions resulting from undisclosed allergies.
6. Intellectual Property
All content on our website, including logos, images, menus, and branding, is the property of mK African Kitchen and may not be copied, reproduced, or used without our written consent.
7. User Conduct
You agree not to:
-
Use our website for unlawful purposes
-
Interfere with or disrupt our platform or servers
-
Attempt to hack, reverse-engineer, or exploit the system
-
Submit false or misleading information
Violation of these rules may result in termination of access and possible legal action.
8. Limitation of Liability
mK African Kitchen is not liable for:
-
Delays in delivery due to weather, traffic, or technical issues
-
Losses arising from unauthorized use of your account
-
Damage or injury resulting from misuse of our products or services
Our total liability is limited to the value of the order or service provided.
9. Privacy
Our use of your personal data is governed by our Privacy Policy. By using our services, you consent to the collection and use of your data as outlined therein.
10. Governing Law
These Terms are governed by the laws of Nigeria. Any disputes will be handled in the courts of competent jurisdiction within that region.
11. Changes to Terms
We reserve the right to update or change these Terms at any time. Updated versions will be posted on our website and are effective immediately upon posting.
12. Contact Us
If you have any questions about these Terms, contact us:
mK African Kitchen
📧 Email: [insert contact email]
📞 Phone: [insert contact number]
🌐 Website: [insert website URL]